Provide an exceptional level of service to your clients and internal business partners

Maintain and grow revenue by educating clients on the value of what Sojern offers

Proactively mitigate client churn by listening to client experiences and anticipating needs

Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern

Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.

Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs

Thoughtfully address the needs of your clients while staying aligned to the company's vision

Iterate on existing processes to create operational efficiencies

Travel to client meetings, conferences or Sojern offices as needed