Client Success Associate
-
Provide an exceptional level of service to your clients and internal business partners
-
Maintain and grow revenue by educating clients on the value of what Sojern offers
-
Proactively mitigate client churn by listening to client experiences and anticipating needs
-
Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern
-
Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.
-
Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
-
Thoughtfully address the needs of your clients while staying aligned to the company's vision
-
Iterate on existing processes to create operational efficiencies
-
Travel to client meetings, conferences or Sojern offices as needed