Job Opening

Client Success Associate

  • Provide an exceptional level of service to your clients and internal business partners

  • Maintain and grow revenue by educating clients on the value of what Sojern offers

  • Proactively mitigate client churn by listening to client experiences and anticipating needs

  • Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern

  • Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.

  • Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs

  • Thoughtfully address the needs of your clients while staying aligned to the company's vision

  • Iterate on existing processes to create operational efficiencies

  • Travel to client meetings, conferences or Sojern offices as needed

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